Welcome to HireHire. We're a hyper-local, neighbour-to-neighbour rental marketplace built to help people earn from underused household items, save money by renting instead of buying, reduce waste through circular sharing, and build safer, more trusted local communities. These guidelines are how we keep it that way.
1 Be respectful and neighbourly
- Treat other users with honesty, fairness and professionalism.
- Harassment, threats and discrimination are not tolerated.
- Communicate respectfully during pickups, returns and disputes.
2 Be honest in listings and bookings
- Describe items accurately and disclose known issues.
- Use truthful photos of the actual item.
- Do not create fake listings, fake reviews or false claims.
3 List safe, clean and appropriate items
- Owners should clean and maintain items between rentals.
- Renters should return items in reasonably clean condition.
- Unsafe or hygiene-sensitive items may be removed or prohibited.
4 Use HireHire's platform systems
- Use HireHire for bookings, payments and condition reporting.
- Platform systems are what support evidence, bonds and disputes.
- Do not intentionally bypass trust and safety systems.
5 Off-platform payments and circumvention
- Do not request cash or off-platform payments to avoid platform fees.
- Legitimate pickup coordination is always allowed.
- Repeated fee circumvention may result in suspension.
6 Complete proper handover and return
- Arrive on time and communicate delays promptly.
- Both parties should confirm the item's condition carefully.
- Do not falsely confirm handover or return completion.
7 Take condition photos seriously
- Upload clear before-and-after condition photos.
- Do not upload manipulated or misleading evidence.
- Missing evidence may weaken your dispute support eligibility.
8 Resolve disputes fairly
- Try first to resolve disputes respectfully between yourselves.
- HireHire may assist as a neutral platform reviewer — see the Disputes & Claims Policy.
- HireHire is not an insurer or a court and does not guarantee outcomes.
9 No fraud, theft or scams
- Fraudulent activity and stolen goods are strictly prohibited.
- HireHire may suspend accounts and hold payments while investigating.
- Serious scams result in permanent bans and may be reported to police.
10 Reviews and reputation
- Reviews should be honest, respectful and based on genuine experience.
- Fake or retaliatory reviews may be removed.
- Do not pressure other users for positive reviews.
11 Safety comes first
- Use items safely and lawfully.
- Owners should disclose safety risks and instructions.
- Meet in safe, sensible locations where practical.
12 Commercial users
- Commercial users must comply with Australian Consumer Law.
- Commercial users may be subject to additional verification.
- HireHire may limit excessive feed domination by any single lister.
13 Sustainability and local community
- HireHire supports circular economy principles.
- We encourage responsible neighbour-to-neighbour sharing.
- Our aim: help locals earn more, spend less and waste less.
14 Enforcement and reporting
- HireHire may issue warnings, remove listings or suspend accounts.
- Serious fraud or dangerous conduct may result in immediate action.
- Please report suspicious behaviour through the app.
15 Final community principles
- Act honestly and respectfully.
- Return items responsibly.
- Help build a safer, more trusted local rental community.