Pickup and return

At pickup

1. Renter confirms the plan

   Open the booking under Bookings. Under Pickup Details tap Acknowledge Pickup. This tells the owner you are coming.

2. Owner photographs the item

   When you meet, the owner taps Start Pickup and takes at least 2 photos of the item as it is right now, up to 10. Photos must come from the camera, not the gallery, so they are time-stamped to the handover.

   Screenshot: Pickup Handoff screen with condition photos

3. Renter agrees and the rental starts

   The renter looks at the photos and taps Agree & Start Rental. This is the moment the rental amount is charged to the renter's card. The bond stays as a hold.

Something wrong at pickup? Under the button you will find Report a problem with the item, Decline this handover, and Pickup didn't happen. Use them rather than sorting it out in chat.

At return

1. Agree the time and place

   Tap Acknowledge Return Time and Location on the booking.

2. Return inspection

   At the handover, tap Start Return. Take 2 to 10 photos of the item, then Confirm Return.

   Screenshot: Return Inspection screen

3. Owner accepts

   The owner compares the return photos with the pickup ones and taps Accept Return. If something is damaged or missing, they use Claim Damage or Report an Issue instead and the bond stays held while it is looked at.

When does the bond come back?

• As soon as the owner accepts the return, you will see Bond released. Your bank clears the hold in 1 to 7 days, depending on the bank.
• If the owner does nothing, the bond releases automatically within 48 hours of the return. The booking page shows the exact time under Auto-completes.

Stuck or something looks different on your screen? Email support@hirehire.com.au and tell us what you were trying to do.